Refund and Cancellation
Refund and Cancellation Policy
This policy states when payments are final, when refunds are approved, and how cancellation requests are handled.
Last updated: 13 July 2026
1. Listing credit purchases
TRL sells prepaid listing credit packages. A purchase is complete when the payment provider confirms successful payment and TRL grants the corresponding credits to the workspace.
2. No refund on sold credits
Listing credits and credit packages are final sale. TRL does not refund sold credits, including unused credits, partially used credits, expired credits, or credits consumed for published listings.
3. Exceptions
- Refunds are approved only when applicable law requires it.
- Refunds are approved only for a verified duplicate charge, payment gateway error, or accidental overbilling.
- A refund will not be issued because a broker did not use the credits, forgot to use the credits, no longer needs the credits, did not receive leads, or changed their mind after purchase.
- A refund will not be issued for credits consumed by published listings, even if the broker later archives, unpublishes, edits, marks sold, or deletes the listing.
4. Promotional and free credits
Free credits, launch credits, trial credits, manually granted credits, and promotional credits have no cash value. They cannot be refunded, exchanged, transferred, or withdrawn as money.
5. Setup and custom work
Custom onboarding, setup, migration, training, integration, branding, or support work is non-refundable once work has started, unless TRL expressly agrees otherwise in writing.