Billing, cancellation, and refunds

Paid TRL plans, when enabled, are billed for the selected billing period. You may cancel a subscription from your workspace or by contacting support. Cancellation normally takes effect at the end of the current paid period.

• Fees already paid are generally non-refundable unless required by law or expressly agreed in writing.
• Duplicate charges, payment errors, or accidental overbilling will be reviewed and refunded where verified.
• Custom onboarding, setup, migration, training, integration, or branding work is non-refundable once work has started, unless agreed otherwise.
• If a service is unavailable due to our confirmed fault for an extended period, we may offer a credit, extension, or refund at our discretion.

Free trials, demos, test workspaces, and promotional access may be changed, limited, or discontinued at any time. Trial access does not guarantee eligibility for refunds after a paid plan begins.

Send your account email, workspace name, payment reference, amount, date, and reason for the request to support. We may ask for additional details before approving a refund.