Privacy Policy

This Privacy Policy states how TRL collects, uses, stores, shares, and protects personal data when you use therealestatelink.

Last updated: 13 July 2026

1. Scope

This Privacy Policy applies to all users of therealestatelink, including brokers, broker teams, property owners, builders, buyers, tenants, website visitors, and any person who interacts with TRL through WhatsApp, listing pages, catalogues, forms, dashboards, payment pages, or support channels.

2. Personal data we collect

Account data such as name, email, role, company or agency name, city, profile details, and login identifiers.
WhatsApp intake data such as phone number, text messages, property images, timestamps, and conversation state.
Property listing data such as address, locality, price, rent, deposit, area, amenities, images, captions, ownership or availability notes, and published page links.
Lead and enquiry data such as buyer or tenant name, phone, email, enquiry message, preferred visit date, budget, and interaction metadata.
Technical and usage data such as IP address, browser, device, pages viewed, clicks, workspace activity, logs, audit events, and security signals.
Billing and support data such as orders, payment references, credit purchases, invoices, support requests, and troubleshooting records.

3. Purpose of processing

Questions about these terms or your data can be sent to support@therealestatelink.com. Nothing on this page limits rights or obligations that cannot be limited under applicable law.

To create, publish, edit, and host property listing pages and broker catalogues.
To send WhatsApp replies, claim prompts, verification messages, listing links, and operational notifications.
To authenticate users, manage roles, protect workspaces, and prevent unauthorized access.
To generate AI-assisted listing drafts, captions, summaries, quality signals, and moderation checks.
To route enquiries to the right broker and help brokers manage leads.
To improve reliability, support users, debug errors, prevent abuse, and comply with law.

4. Public listing data

Published property pages and broker catalogue pages are public by design. Anyone with the link may see listing photos, descriptions, prices, location details, availability, and any broker contact information that is enabled for the page.

5. Service providers and processors

TRL uses service providers for hosting, database, storage, authentication, WhatsApp messaging, AI processing, analytics, security, support, email, and payments. We share data with these providers only as required to operate, secure, support, and improve the product, process payments, comply with law, or enforce our terms. These providers may process data in India or other countries.

6. Retention

We retain personal data for as long as required to provide the product, maintain billing and audit records, resolve disputes, prevent abuse, comply with law, and support broker workspaces. We may retain limited records after account closure where required for tax, accounting, security, fraud prevention, dispute resolution, or legal compliance.

7. Security

TRL uses administrative, technical, and organizational safeguards, including authentication, role checks, audit logs, access controls, encrypted transport, and restricted infrastructure access. No internet service is completely secure. Users must not upload unnecessary sensitive data, passwords, payment credentials, government IDs, or private documents into WhatsApp intake or listing pages.

8. User rights and requests

You may update profile and business information from your workspace where available.
You may ask us to correct, complete, update, or erase personal data where applicable law gives you that right.
You may withdraw consent for optional processing, but some product features may stop working after withdrawal.
You may contact us for access, correction, deletion, grievance, or account support requests.

9. Unsupported files

TRL accepts property text and images for listing creation. Videos, PDFs, documents, audio files, contact files, and other unsupported media are not part of the listing intake flow and should not be uploaded. We may reject, ignore, or delete unsupported files.